{"counters":{"u_column":1,"u_row":1,"u_content_text":1,"u_content_divider":1,"u_content_heading":1,"u_content_image":1},"body":{"id":"FozQBBxwp2","rows":[{"id":"xIPUcbS9M3","cells":[1],"columns":[{"id":"8-hteCRwSc","contents":[{"id":"BbsqxqdqKq","type":"image","values":{"containerPadding":"10px","anchor":"","src":{"url":"https://ms-uploads.s3.us-east-1.amazonaws.com/1711539861040-logo-img.png","width":534,"height":71},"textAlign":"center","altText":"","action":{"name":"web","values":{"href":"","target":"_blank"}},"displayCondition":null,"_meta":{"htmlID":"u_content_image_1","htmlClassNames":"u_content_image"},"selectable":true,"draggable":true,"duplicatable":true,"deletable":true,"hideable":true}},{"id":"Jfs5pYrSmt","type":"divider","values":{"width":"100%","border":{"borderTopWidth":"1px","borderTopStyle":"solid","borderTopColor":"#BBBBBB"},"textAlign":"center","containerPadding":"10px","anchor":"","hideDesktop":false,"displayCondition":null,"_meta":{"htmlID":"u_content_divider_1","htmlClassNames":"u_content_divider"},"selectable":true,"draggable":true,"duplicatable":true,"deletable":true,"hideable":true}},{"id":"wYQwnshNAj","type":"text","values":{"containerPadding":"25px","anchor":"","fontSize":"14px","textAlign":"left","lineHeight":"140%","linkStyle":{"inherit":true,"linkColor":"#0000ee","linkHoverColor":"#0000ee","linkUnderline":true,"linkHoverUnderline":true},"hideDesktop":false,"displayCondition":null,"_meta":{"htmlID":"u_content_text_1","htmlClassNames":"u_content_text"},"selectable":true,"draggable":true,"duplicatable":true,"deletable":true,"hideable":true,"text":"

Dear [Customer's Name],

We sincerely apologize for the recent disruption in our [Product/Service Name]. We understand the inconvenience this may have caused and want to assure you that we're working diligently to resolve the issue.

Our team is actively investigating the root cause and implementing necessary measures to prevent such occurrences in the future.

We greatly value your business and want to make things right. If you have any questions or concerns regarding the service disruption, please don't hesitate to reach out to our customer support team at [Support Email/Phone Number].

Thank you for your patience and understanding. Your satisfaction is our priority, and we're committed to providing a reliable service.

Best regards,

[Your Name]

[Your Title/Position]

[Your Company Name]

[Your Contact Information]

"}}],"values":{"backgroundColor":"#fffefe","padding":"0px","border":{},"borderRadius":"0px","_meta":{"htmlID":"u_column_1","htmlClassNames":"u_column"}}}],"values":{"displayCondition":null,"columns":false,"backgroundColor":"","columnsBackgroundColor":"","backgroundImage":{"url":"https://ms-uploads.s3.amazonaws.com/business-1-19.jpg","fullWidth":true,"repeat":"repeat","size":"custom","position":"center","width":1640,"height":892,"customPosition":["50%","50%"]},"padding":"30px","anchor":"","hideDesktop":false,"_meta":{"htmlID":"u_row_1","htmlClassNames":"u_row"},"selectable":true,"draggable":true,"duplicatable":true,"deletable":true,"hideable":true}}],"headers":[],"footers":[],"values":{"popupPosition":"center","popupWidth":"600px","popupHeight":"auto","borderRadius":"10px","contentAlign":"center","contentVerticalAlign":"center","contentWidth":"500px","fontFamily":{"label":"Arial","value":"arial,helvetica,sans-serif"},"textColor":"#000000","popupBackgroundColor":"#FFFFFF","popupBackgroundImage":{"url":"","fullWidth":true,"repeat":"no-repeat","size":"cover","position":"center"},"popupOverlay_backgroundColor":"rgba(0, 0, 0, 0.1)","popupCloseButton_position":"top-right","popupCloseButton_backgroundColor":"#DDDDDD","popupCloseButton_iconColor":"#000000","popupCloseButton_borderRadius":"0px","popupCloseButton_margin":"0px","popupCloseButton_action":{"name":"close_popup","attrs":{"onClick":"document.querySelector('.u-popup-container').style.display = 'none';"}},"backgroundColor":"#e7e7e7","preheaderText":"","linkStyle":{"body":true,"linkColor":"#0000ee","linkHoverColor":"#0000ee","linkUnderline":true,"linkHoverUnderline":true},"backgroundImage":{"url":"","fullWidth":true,"repeat":"no-repeat","size":"custom","position":"center"},"_meta":{"htmlID":"u_body","htmlClassNames":"u_body"}}},"schemaVersion":16}